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Cancellation by Site/Customer

As a user, you may cancel your order at any time until the order has been dispatched, after being placed. In such a case we will refund payments, if any, already made by you under the relevant order. The Company at its sole discretion may cancel any order(s): (a) if it suspects a customer has undertaken a fraudulent transaction, or (b) if it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use, or (c) in case of unavailability of a product, or (d) for any reason outside the control of the Company including causes for delivery related logistical difficulties. 

Further, while all measures are taken to ensure accuracy of product specifications and pricing, the details of a product as reflected on the Site may be inaccurate due to technical issues, typographical errors or incorrect product information provided to the Company by a supplier and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and refund any monies that may have been paid by you towards purchase of such products.

We maintain a negative list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.

Return & Refunds

Notwithstanding the provisions of this section, our policy on returns of products purchased from the Site is limited to returns made within 7 days of delivery of the relevant product provided that the product is received back in good condition. We have a “no questions asked return and refund policy” which entitles all users who have purchased a product on the Site to return the product at the time of delivery if they are not satisfied with the quality of the product. We will take the returned product back with us and grant credit for the value of the returned product, which will be credited to your account on the Site. Such credit shall be available and may be used to pay any subsequent invoice. However, it is clarified that no returns or refunds are permitted after the product purchased has been used.